Fraud is ever evolving and elusive. If not managed as a strategic imperative, it will only embolden fraudsters and frustrate your customers and business operations.
The total cost of fraud is not just the money lost to fraud but it includes the cost of operations and revenue leakage incurred by the event, added up, it can amount to anywhere between 10%-30% of your annual turnover. This notwithstanding the customer sentiment, brand and reputational impact to your business, after the fact.
Customer Fraud Solutions provides an expert and unbiased fraud consultation to clients by first understanding their unique businesses and then formulating a bespoke fraud solution coupled with a capability blueprint to meet their immediate and strategic fraud pain points – before, during and after the fact.
The Customer Fraud Solutions blueprint is vendor and technology agnostic. Hence no direct competition or bias to any vendor / product, meaning it will be based purely on what is suitable for the size of our client’s businesses, the industry they are in and the risks that they may be exposed to.
We aim to remove the clutter and simplify your business by co-ordinating the existing and new investment spend, removing technology and process overlap and integrating solutions to build a fraud capability stack that is unique for our client’s business operating environment and needs.
Achieving clear line of sight, recalibrating synergies and governance between the first, second and third lines of defence, and thereby maximising fraud prevention, cost efficiencies and revenue growth.
Meet Our Team
Clive Gungudoo CEO and Founder
BSc Computer Science and Information Systems* (University of South Africa, SA)
MBA, Henley Business School (University of Reading, UK)
DipBA in Business Analysis (Faculty Training Institute, SA)
BTEC and Prince2 in Project Management (Xpert Academy, EdExcel SA, UK)
Over 22 years’ expertise working for multi-national banking, technology and financial services companies.
Specialist and passionate in fraud prevention, speedy adoption and adaptation of emerging technology, transactional and payments innovation, as well as the delivery of industry recognized Financial Crime Threat Intelligence and Analytics for Enterprise Fraud Prevention.
Remit covers numerous complex multi-stakeholder project management programmes, supporting ground-breaking new-to-market product launches and the successful implementation of anti-fraud tools and technology.
Track record includes overseeing the build, launch and delivery of top-performing fraud operating models and departments supporting Digital Transformation for several high-profile companies and well-known global brands, across industry sectors and market verticals.
Nicholas Nkosi Non Executive Director, Forensics and Co-Founder
Certified Fraud Examiner with a Bcom Accounting degree from the University of Johannesburg
Advanced Certificate in Fraud Examination from Association of Certified fraud Examiners
Over 7 years of Consulting experience in fraud and overall financial crime forensics and investigation, across industry sectors and market verticals.
Specialist in overseeing high-profile investigations on fraud and non-fraud related occurrences that negatively impact originations’ overall fraud management strategies. Providing recommendations that realign operations to fraud strategies and prevent reoccurrence.
Track record further includes successfully initiating and testifying in disciplinary hearings that resulted from investigation and recommendations given to clients. Thereafter, providing expert testimony in court for matters that get escalated to a judicial level.